FAQs

Posted by Admin on Nov 3, 2013 in | 0 comments

Frequently Asked Questions:

Do you offer support?

You may call or txtmeQuick at our customer support center, (703) 596-8989 from 9:00am to 5:00pm EST Monday thru Friday. You may also email us at support@txtmeQuick.com .

How do I add features?

To add or inquire about additional features email sales@txtmeQuick.com. You may also call or txtmeQuick at (703)596-8989.

Is there a contract? How does your cancellation work?

No there are no contracts. Cancellation is also easy. You may cancel anytime by texting cancel to (703) 596-8989 or calling. You will not be charged for service for any subsequent months.

Where do I receive the text message?

You receive text messages on your text console. Your text console can be accessed by logging in to your account. To login to your account, open a new browser window and type in www.itxtit.com/txt. Your account login information will have been provided to you via email after you signed up for txtmeQuick services. If you have trouble logging in, you may call support or txtmeQuick at (703) 596-8989. You may also email us at support@txtmeQuick.com.

What is the difference between you and other txt messaging companies (DemandForce, HeyWire, Yahoo, Vin Solutions, etc.)?

Other companies that claim to be able to text business phone lines are actually using a cloud based system or an email to text service. This means that the number being used as the landline is actually a random id assigned by the provider and is not really your business phone number, rather a unique identifier that connects you to customers. In addition, mobile phone users cannot initiate contact with said business using the phone number that is said to be text capable. They first have to download an app and in most cases need to have a smartphone. Businesses need to be signed up as well to receive the texts from the mobile user. An exception to this is chirotouch, which does connect to the mobile user, so long as the network provider chooses to connect the business to the customer. T-Mobile does not choose to do this for its mobile users, therefore these texts will never reach the mobile users. The random number being used to connect mobile users to businesses is random and cannot be found in online directories and customers or potential customers cannot connect via texting the business if they would like to initiate a conversation. The business must initiate the conversation within their software. This is an email to text comprehensive solution. With txtmeQuick it is simple. You look up the desired number and text it as if you were texting a friend.

How are my clients going to know that they can now txtmeQuick?

There are many ways to go about letting people know that your business phone number is now SMART. First off we offer a txtmeQuick widget that once clicked on will allow visitors be directly connected to you via text. For instance, when they click on the widget, your number will show up in thier text message window. They can then text you a new message and save you in their contacts. It is also a good idea to put the txtmeQuick logo on your business cards and your letterhead and email signature blocks The most efficient and effective way to get the word out is to import your contact list to the text console and txtBroadcast (Added Feature Set: $49.00/month) your current client base to let them know that they can now text you. You can also email your clients to let them know. It is also a good idea to let customers know when they call or stop in your business.

How do I access my messages?

Access your messages by logging in to your text console. See “Where do I receive my text messages?” After you are logged in, all the text messages you have received will appear on the left side. You may scroll up or down to see all your messages. Newest messages will appear on the top and oldest messages will appear on the bottom.

How do I respond to my messages?

To respond to a message, click on the message you wish to respond to. It will be moved over to the center of the text console. Place your mouse cursor in the bottom center of the text console and type your desired message. Then, press the send button. This is on the bottom right corner of the text console.

Do I need an App or smart phone (i.e. iPhone, Android, etc)?

As a mobile user you do not need a smartphone or an app to text business or home phone numbers that subscribe to txtmeQuick services. Just type in the businesses phone number and text away.

Will my customers need an App to txtme?

Your customers will not need and App to text your business. All they need is their mobile phone with any network provider. You will receive their texts within seconds of them sending.

How much do these features cost?

To see a list of our current packages visit the Pricing Page. If you would like additional features that have not been included in one of the packages, you may call or txtmeQuick at (703)596-8989 to inquire about adding a feature sets that adapt to your unique business. You may also email us at sales@txtmeQuick.com.

Who else is doing this? What other companies give their clients access to text messaging?

FORTUNE 500 companies are the fastest adapters, and as such they comprise the majority of our current client base. Some of our clients include: PF Changs, 7 Eleven, HOST Hotels, Lincoln Properties, Enterprise Rent a Car plus dozens more who are joining every day. The beauty of txtmeQuick is that our basic business packages level the playing field for small and medium sized businesses with basic services starting at $149/month. Our services are even available to home phone users for $19/month so that you can text at home.

How do I promote my number as being SMART?

Are there any legal issues with texting my customers?

As long as you already have or have had a working business relationship with the person you are texting, there are no legal issues. You must also allow the person you are texting to opt out of any txtMarketing you may be doing.

Is this enterprise ready?

Yes, txtmeQuick’s Enterprise Enhanced Messaging Platform is built for high traffic. Our Call Center solution can handle volumes as high as 240,000 text or photos per minute and an unlimited number of users. We are also reliable and scale-able.

Our Service Level Agreement is 99.99% up time. We are the enhanced messaging carrier. And currently the only one. Our patent pending technology provides the perfect scale-able and reliable solution to your customer and corporate communication needs.

No need to worry about compliance, regulatory concerns or data loss, we were built with security in mind. txtmeQuick’s enhanced messaging security protects against data loss by quickly analyzing and enforcing corporate security policies automatically. Our leading data breach prevention is designed to identify credentials, monitor use, protect information, communication, intellectual property, and enforce and report on policy guidelines.

With over 18 corporate, regulatory, financial and corporate compliance standards, txtmeQuick’s Enterprise Enhanced Messaging Platform has set the bar for other carriers to follow. For a full list of these compliance and their explanations please contact our offices via txt, call or email.

Do I make all my numbers SMART?

You can make all your numbers smart, and we recommend that you make all your advertised numbers smart so that when a customer or potential customer is looking to text you they can do so successfully. You would be amazed to see how many businesses are already getting text messages from inquiring customers that never get a response.

Do you work with Non-Profits?

Non-profits will find our services to be of particular use for their needs. From increasing event attendance, to organizing and coordinating volunteers, to receiving in kind donations. We have you covered and are ready to help your cause.

Can this be used for public safety and emergency notifications?

Yes, txtmeQuick is a great tool for alerting the public about potentially life threatening events such as natural disasters, criminals on the loose and the like.

How does my receptionist transfer text message to other departments?

There are two ways to handle transfers. If you have only 5 computers or less and only one phone line to text enable, text messages can show up on all 5 devices and the correct person can respond to the text message easily and without confusion. If you have more than 5 devices or if you would like certain people to see only certain messages, you can add extensions, similar to the voice prompt menus you encounter in offices. Extensions are 10.00 per extension per month. All messages received on the main phone line can be transferred to the correct device by the receptionist receiving the incoming messages. This way only relevant messages will be shown to the different departments. If you would like to add extensions to your number or increase the number of devices per line, please call or txtmequick at (703)596-8989. Or email sales at sales@txtmeQuick.com.

Do you have a call center solution?

Yes, we do have a call center solution that is enterprise ready. Our system can handle an unlimited number of text messages per second and can actually help you to reduce your internal operating costs at the same time.

Do you offer support/What if I run into technical difficulties?

You may call or txtmeQuick at (703) 596-8989 from 9:00am to 5:00pm EST, Monday thru Friday. You may also email us at support@txtmeQuick.com .

Does this work with VoIP lines?

Yes, absolutely. In fact this works with all type of phone lines including POTs, VoIP and traditional land lines.

Can I use this to communicate with my staff?

Yes a better way of communicating with staff is one of the many reasons why companies join txtmeQuick. Whether you need to communicate with your staff on site or off, we have features that can help you operate more efficiently and help you reduce your costs. For onsite communications between staff use the forward feature to speak directly with different people in different departments. If you are looking to track employees who are off site or to gauge productivity we have a real time GPS tracking feature. And for industries needing to connect with groups of staff members at the same time, use the txtBroadcast feature to synchronize activities and events.

I have seen a lot of text messaging – how are you guys different?

We are one of a kind and have over 38 patents pending for our technology. One of the major differences between us and other companies who claim to be able to text land lines is that we actually have the capability. No app or smartphone is required by the mobile user. This is because we have a telecommunication network that spans the continental United States and Canada with new networks expanding the globe every day. This enables us to create a text capable phone line without using your current phone’s networks and without you having to replace your current phone system. We use our own networks to connect and make your phone line text capable. If you have ever searched the internet to see if texting a landline is possible, you will see geek after geek saying it isn’t possible and that those that claim they can are really just cloud based or email to text based. That was true until txtmeQuick. Now texts that are sent to business phone lines that use txtmeQuick services no longer go into a black void. They are actually received and can be responded to.

How long has txtmeQuick been around?

txtmeQuick started developing its technology back in 2010. Once we figured out that we could indeed text all kinds of phone lines including: VoIP, traditional land lines and POTs, we began building our networks across the US and more recently across the globe. After rigorous testing and running extensive pilots, we debuted in January of 2013 to the public. Since then we have acquired dozens of Fortune 500 companies and continue to expand our client base daily.

Can we use this for donations?

There are three ways to make donations.

1. txtDonate: $5 or $10 preset values charged right to the mobile user’s phone bill

2. txtPledge*: Charged to credit card up to $2500 or more charged directly to the mobile users credit card

3. txtCommit: Volunteer work commitment or future mail in donations, which are paid directly to the non-profit organization at a future date.

*Restrictions Apply Call or txtmeQuick at (703)596-8989 to inquire or add this feature to your package.

Is this carrier grade?

Yes. We are the only platform for Enterprise Enhanced Messaging and text carrier for text messaging in the world.

How will people know that I am txtCapable?

Do I need to do this for all my phone numbers?

We recommend that you make all your advertised numbers smart so that when a customer or potential customer is looking to text you, they can do so successfully. If you have made one number text capable, likely customers will think others are as well. To prevent texts from going to the black void and not being responded to, it is best to make all of your advertised numbers text capable.

Are there any packages for my industry?

There are three packages currently available along with a customized enterprise carrier grade:

1. Home Package: $19/month- includes 2 devices and 1 phone number

2. Basic Business Package: $149/month-everything you need to get started to have two way text message conversations with your customers and prospective customers. Includes 5 devices and 1 phone number.

3. Pro Business Package: $299/month: Includes txtReminders, txtBroadcast and Phototxts. Everything your business needs to deliver some serious punch to your current communication solutions.

4. Enterprise Level: We have many custom tailored solutions to fit the needs of enterprise clients. Please inquire for price – call or txtmeQuick at (703) 596-8989.

I am developer – do you have APIs?

Yes, we do have APIs for connectivity with external CRMs or other proprietary systems.

I am a developer – can I build application modules on top of our platform?

Yes, of course you can. Many have already been built. The flexibility of our platform allows you to be creative and create all kinds of cool and useful applications for our technology.

Is there training with this service?

After you have registered for our services, you will have access to training videos on various txtmeQuick subjects as well as support by phone, text or email. Call or txtmeQuick at (703)596-8989, email support@txtmeQuick.com

Do you support multiple languages?

txtmeQuick Auto Translate removes the language barrier between your business and some of your business could-be audience. This service allows your customers to text your business in their native language and you would receive their message in English. Responses initiated in English will be sent to the client’s mobile phone, translated automatically into the client’s language. Currently 21 languages are supported by this service including: Spanish (Spain & South America), French (France & Canada), Dutch, German, Russian, Greek, Chinese (Simplified), Korean, Swahili, Arabic, Persian, Polish, Bulgarian, Danish, Filipino, Hebrew, Finish, Swedish, Turkish, Ukrainian and Thai.

Is this for large companies only?

txtmeQuick caters to companies in all industries and of all sizes including household phone lines. Our special package pricing allows for small and medium sized companies to gain a competitive edge in their respective markets no matter the size or industry.

How do I know if someone has texted me?

When you have an incoming text, your txtConsole will beep. You will also see a green bar to the left and bottom of the message that was received. After two minutes of the message not being responded the green bar will turn orange. After 5 minutes of the message not being responded to the bar will turn red.

Can we make an individual extension SMART / txtCapable ?

Yes, we can make any extension SMART and it will work in much the same way as your extensions currently work. Just type in the desired number plus the extension with a star preceding the extension entry. This is what texting an extension would look like: (800) 555-1000 *5899 where *5899 is the extension portion of the number. Extensions are $10 per extension per month.

What if I need more than 5 devices for one number?

You can purchase as many devices as you need for the numbers you have enabled. The cost per extra device is $10 per user license per month.

How does a call center handle incoming messages?

txtmeQuick was built with large enterprise and governmental entities in mind. We have built our platform to handle large volumes of communication. We can handle and manage an unlimited number of messages at the same time.

Can you link my message history to my existing appointment software or CRM, so I don’t have to do it manually?

If you do not have a txtReminder and txtAlert system already in place, we have a convenient and easy feature that is $49/month that manages all your appointment reminders through text messaging. It also gives your clients a way to change their appointment date and time if the originally scheduled appointment no longer works for them. This helps reduce appointments from cancelling indefinitely. If you currently have a system in place you can link your software to ours with an API. APIs are offered to you at no additional charge.

How do I install my txtConsole?

Open a new browser window, preferably in Google Chrome, and type into the browser window www.itxtit.com/txt. After you registered you received an email from txtmeQuick with login information. Use this login information to login to your console.

How do I import contacts from my CRM/CMS system?

Most all Client Management Solutions have an export feature. Use the export feature to export your client list into an excel spreadsheet. the first column title to first name the second column to last name and the third column to cell phone. Be sure that you do not use capital letters, it is case sensitive. Remove all other fields. the excel spreadsheet. Next, click on the plus sign on the top right corner left portion next to the Inbox Search and All Buttons. When you click on this plus sign a box will appear. You can manually enter in people to your txtConsole here or you can drag the spreadsheet you created to upload all of your contacts at once.

What are the do/don’t of text marketing communication?

It is important when offering specials to your clients that you make it easy for them to opt out of your txtBroadcasts. You should not promote specials more than once a month, as it will become an annoyance to your customers. We pride ourselves on the fact that we are the only software that allows client initiated engagements via text messaging which is why we can increase customer loyalty and revenues if used properly.

How do I conform to opt-out options for customers?

Be sure that when you txtBroadcast to your clients that you have a current business relationship or have had a business relationship in the past. Also, be sure to make it clear to your customers the first time you txtBroadcast to them that they can opt out of the offers you are promoting. Make it easy and convenient for them to do so. The most important thing you can txtBroadcast to people is that you can receive text messages from them and that if they do not want to receive communication from you they can always initiate a conversation when they do indeed want to talk to you.

Why is it important to reserve my phone number?

If you are not sure you want to start texting your customers, it is still a good idea to reserve your number for $24.95/month. This is because you do not own the rights to your number currently for txtingRights, which means that others could purchase your number and use it to generate leads.Visit txtingRights.com to reserve your number without subscribing to service.

Can I just reserve my number without subscribing to Enhanced Messaging?

You can reserve your number without subscribing to Enhanced Messaging. You can always add Enhanced Messaging to your number after you have reserved it. The option will always be available to you, so long as you reserve your number before someone else does. Visit txtingRights.com to reserve your number without subscribing to service.

How do I remove people that do not want to be texted?

To remove people that do not want to be texted, simply click on the Broadcast Button, top left corner of the txtConsole (it looks like a megaphone) and click on the group where the member you want to delete from your list resides. Click the member(s) you wish to delete. Scroll to the bottom and press delete.

Can you have multiple conversations at the same time, and are small businesses limited to 20 messages per second?

You can have an unlimited number of conversations going at the same time. You can upgrade to a more robust bandwidth if you need to receive more than 20 text messages per second. Your texts, even if you receive more than 20 per second, will be received, they will just be staggered upon arrival.

What happens if we get 1000’s of text messages coming in at the same time?

Enhanced Messaging for Enterprise Clients can receive an unlimited number of texts per second. Small and medium sized business can receive 20 messages per second. Your texts, even if you receive more than 20 per second, will be received, they will just be staggered upon arrival. If you need a more robust solution, you may upgrade your bandwidth to receive more texts per second.

How many user licenses do I get with one package/ one phone line?

You get 5 user licenses per package, which means you will be able to use your txtConsole on five devices upon purchase. You may purchase more user licenses. The cost is $10/month for each additional device.